Refund policy

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RETURN & REFUND POLICY

At Nursh Well, your satisfaction, health, and peace of mind are our highest priorities. Because our products are ingestible wellness food supplements, we adhere to strict hygiene and safety standards while ensuring a transparent and fair return experience.

Please review our returns, replacement, and refund terms below.

30-DAY RETURN POLICY

We offer a 30-day return window from the date your order is marked as delivered by the carrier.

To be eligible for a standard return:

  • The item must be unopened, unused, and in its original sealed packaging with all safety seals intact.

  • Items must be in the same condition that you received them.

  • Proof of purchase or your original order confirmation number (e.g., #NW1001) is required.

Hygiene & Safety Exclusion: For consumer health and safety reasons under UK consumer law, opened tubs, partially used jars, or products with broken tamper-evident seals cannot be returned for restock or general refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon reception. If an item arrives damaged during transit, defective, or if you received the incorrect formula (e.g., Bovine instead of Marine), contact us immediately within 48 hours of delivery.

To expedite your replacement or refund:

  1. Email support@nurshwell.com with your order number.

  2. Attach clear photographs showing the outer parcel damage, shipping label, and the condition of the inner seal/tub.

Once verified, we will dispatch an expedited replacement at no additional cost to you or issue a full immediate refund.

HOW TO INITIATE A RETURN

  1. Contact our customer care team at support@nurshwell.com with your order number and reason for return.

  2. If your return meets our eligibility criteria, our team will provide you with the authorized return address and return instructions.

  3. Securely pack the unopened items and post the parcel using a tracked delivery service (retaining proof of postage).

Note: Unless the return is due to our error (damaged or incorrect product sent), return postage costs are the responsibility of the customer.

REFUNDS PROCESS

Once your returned items are received and inspected at our facility, we will notify you via email regarding the approval status of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original method of payment (credit/debit card, PayPal, or digital wallet).

  • Processing Timeline: Most financial institutions take 5 to 10 business days for the credit to reflect in your account statement.

SUBSCRIPTION ORDERS & CANCELLATIONS

If you have an active monthly delivery subscription, you can modify, pause, skip, or cancel your upcoming orders at any time prior to the scheduled renewal billing date via your customer portal. Orders that have already been fulfilled and dispatched prior to cancellation are subject to our standard 30-day unopened return policy.

CONTACT US

If you have any questions about returns, exchanges, or refunds, please get in touch with our UK support team:

  • Brand: Nursh Well

  • Email: nurshwell@gmail

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at nurshwell@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at nurshwell@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at nurshwell@gmail.com.

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  • Help Desk: https://nurshwell.com/pages/contact